Frequently Asked Questions
F.A.Q (Frequently Asked Questions) / TERMS / CONDITIONS
Q: What is your cancellation policy?
A: Please notify us at least 24 hours for cancellations, or 48 hours for parties over 2. Failure to do so or no show no notices will result in a cancellation fee of 50% of total service booked. The cancellation fee will be added onto your profile and payable during your next visit at our salon.
Q: What happens if I am running late for my appointment?
A: Please notify as soon as possible if you know you are running late. We hold appointment times for 15 minutes. If you are over 15 minutes late, the appointment is either modified or cancelled. If the appointment is cancelled, it will be considered a no-show.
Q: Can I get serviced if I have any feet or nail infections?
A: Anyone who wishes to book with Allure has the responsibility to notify us of any infections or diseases on their hands/feet, this includes any fungal infections or contagious warts. We have the right to refuse services to clients with any contagious infections in order to keep our salon as hygienic as possible and prevent any possibilities of transmitting it to someone else. We recommend clients with any medical concerns or serious ingrown toenails to visit a foot doctor. We are beauticians that are able to help clean healthy skin, and beautify them. We are not trained to service on hands and feet that require medical attention.
Q: Are taxes included in the prices listed?
A: Taxes are not included in the service prices listed
Q: What happens if I lose something at Allure Nail Bar?
A: Allure Nail Bar cannot be responsible for loss or damage of personal articles. We encourage all clients to keep valuables with them at all times.
Q: What methods of payment do you accept?
A: We accept cash and debit ONLY.
Q: Do you provide any type of warranty for your services?
A: We have a one week guarantee for gel polish manicures or gel services. If your gel polish chips within 7 days of your manicure, we will fix it free of charge. This does not guarantee any type of "polish applications only" or regular polish services. Appointment to fix must be called and made before 7 days of manicure.
Q: Do you sell gift cards?
A: Gift certificates are available to be purchased online or in store. For online certificates, you can e-mail us. Please subject the email “Purchase gift card” and you can let us know in the body of the email the amount you wish to purchase. The gift card will be sent as a printable voucher through e-mail.
Q: Do I require a deposit to book an appointment?
A: For new clients, clients that haven’t visited us within the last 6 months, and parties over 2 people, we require a 50% deposit on the services prior to making the appointment. Any cancellations on parties over two have a 48 hr cancellation notice limit. With less than 48 hr notice for cancellation, the deposit is non-refundable. A 15% gratuity charge is added on top of parties over 2 people.
Q: Why is a deposit required?
A: As we are an at appointment only salon, we require a deposit to secure your spot because we the service time is reserved specifically for you. No shows or appointments that are booked and cancelled last minute cause a huge inconvenience as we aren’t able to schedule anyone in with late notice.
Prices and hours of operation are subject to change. The client is responsible to pay the price that is listed on the day of services provided.